Physics Wallah
Seamless SAP Performance for a Nation of Learners
- Client: Physics Wallah
- Industry: EdTech, Hybrid Coaching, Retail Merchandise
- Region: India
Summary
PhysicsWallah, India’s fastest-growing ed-tech unicorn, relied on Orane Consulting to stabilize and manage its SAP S/4HANA Cloud environment post go-live. Orane’s AMS team delivered end-to-end monitoring, user enablement, integration support, and continuous enhancements—significantly improving system reliability, process adoption, and operational efficiency across PW’s fast-scaling business model.
Key Results
- 98% ticket resolution within SLA
- 50% reduction in repeat issues within 3 months
- 90% process adoption by business users
- Stabilized integrations across S/4HANA, SuccessFactors & 3rd-party apps
- Scalable support model aligned to rapid center expansion
Client Snapshot
Employees: Large teaching, operations & technology workforce
Branches: Rapidly expanding hybrid coaching centers across India
Solutions Delivered (Features):
- L1/L2/L3 SAP S/4HANA Cloud AMS (FI, MM, SD, PS)
- SuccessFactors & BTP integration monitoring
- Key-user training & SOP enablement
- Change request & role management
- Reporting, RCA & governance reviews
- Performance & integration health checks
Engagement Type: Annual Managed Support (AMS)
Implementation Duration: Ongoing support engagement
The Challenge
- Limited internal SAP expertise led to high dependency on external teams for daily operations
- Low user adoption caused a surge in recurring errors and high ticket volumes
- Frequent SAP ↔ SuccessFactors ↔ third-party integration failures disrupted HR, procurement & finance
- Rapid expansion of coaching centers required continuous configuration updates & agile support
- Inconsistent GRN, invoicing, procurement & payment processes created operational delays
- Business processes kept evolving, demanding frequent enhancements and workflow changes
- Lack of structured training led to repeated mistakes and weak process standardization
The Solution
- Delivered full L1/L2/L3 AMS support across S/4HANA Cloud FI, MM, SD, PS with proactive monitoring
- Stabilized integrations by continuously monitoring SuccessFactors, BTP & third-party data flows
- Conducted structured user training & SOP-based enablement to build internal capability
- Managed CRs covering role updates, approvals, Fiori tiles, reporting & center rollout configurations
- Introduced governance reviews—weekly analytics, RCA, trend tracking & improvement actions
- Strengthened process reliability through incident resolution frameworks and preventive checks
- Enabled business independence by reducing support dependency through targeted handholding
Business Benefits
- 98% SLA compliance ensured smooth day-to-day operations across all centers
- 50% reduction in recurring tickets via RCA-driven fixes & focused user training
- 90% user adoption, enabling teams to handle core transactions independently
- Stabilized SAP ↔ SuccessFactors ↔ third-party integrations for HR, finance & procurement
- Faster onboarding of new coaching centers through scalable configuration & structured CRs
- Improved process reliability and operational efficiency across rapidly expanding business units
- Cost-effective AMS model supporting PW’s high-growth digital & physical expansion
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