JK Lakshmi Cement Ltd.
Reducing Breakdowns, Increasing Productivity
- Client: JK Lakshmi Cement Ltd
- Industry: Manufacturing – Cement & Construction Materials
- Region: India
Summary
JK Lakshmi Cement, a leading player in India’s cement and construction materials sector, required a stronger SAP operational backbone to support high-volume production and multi-plant operations. Orane Consulting implemented an end-to-end SAP AMS model designed to stabilize manufacturing processes, eliminate recurring breakdowns, and improve user adoption across P2P, O2C, and plant operations. Through proactive monitoring, automation, governance analytics, and continuous enablement, the SAP ecosystem was transformed into a reliable and performance-driven platform. With enhanced integration, reduced manual interventions, and structured RCA-based improvements, JKLC achieved faster ticket resolution, improved data accuracy, and significant reduction in operational dependencies—ensuring seamless business continuity and production efficiency.
Key Results
- 97% incident resolution within SLA compliance
- 40% reduction in recurring issues via RCA improvements
- Enhanced automation in P2P & O2C business cycles
- Faster issue closure through knowledge base & SOPs
- Proactive monitoring reduced unplanned downtime
- Better module collaboration between finance & operations
Client Snapshot
Employees: 5,000+ across plants and corporate
Branches: Multi-plant nationwide manufacturing operations
Solutions Delivered (Features):
• L1–L3 SAP AMS across MM, SD, PP, FI, CO, WM
• Ticket governance & SLA monitoring
• Process automation enhancements
• RCA-driven incident elimination
• SAP training & adoption enablement
• Integration stabilization
Engagement Type: Ongoing Managed Support
Implementation Duration: Multi-year engagement
The Challenge
- High number of recurring breakdown issues impacting production
- Lack of proactive process checks resulted in last-minute escalations
- Low user adoption of SAP standard workflows
- Manual interventions leading to data inconsistencies
- No centralized visibility into ticket trend or root cause
- Slow issue resolution due to limited documentation
- Fragmented communication between business and IT teams
The Solution
- Proactive monitoring of production-related SAP processes
- Shift-left support model with empowered L1/L2 users
- RCA analysis → permanent fixes to recurring situations
- Training programs & SOP playbooks to reduce errors
- Enhanced governance with ticket analytics dashboards
- Enhanced workflows in procurement, sales & warehouse operations
- Integration stability checks between SAP & third-party apps
Business Benefits
- 40% drop in repeating ticket volume within 6 months
- Faster order-to-cash and procure-to-pay cycle efficiency
- Improved plant operational reliability & zero disruption
- Higher user confidence and SAP adoption rates
- Stronger visibility into service quality and system health
- Cost-effective AMS with guaranteed SLA delivery
Transform your Business the way JK Lakshmi Cement Ltd. did.
See how Orane helps enterprises solve complex challenges through technology-led transformation.
Lets discuss you Transformation Journey
Whether you are looking to optimize existing systems or embark on a large-scale digital transformation, our experts are ready to help you define the right approach for your business.
