Ahluwalia Contracts
Driving Construction Efficiency with Integrated SAP Support
- Client: Ahluwalia Contracts
- Industry: Construction & Infrastructure EPC
- Region: India
Summary
Ahluwalia Contracts required immediate post go-live support after moving to SAP RISE to stabilize operations, support users, and ensure smooth business continuity. Orane provided dedicated AMS support and skilled SAP resources across functional and technical areas, enabling faster issue resolution, improved user adoption, and operational stability across construction-specific business processes.
Key Results
• Rapid post go-live stabilization after SAP RISE implementation
• Seamless business continuity after go-live
• Reduced business disruption during the early adoption phase
• Faster issue resolution through dedicated SAP support
• Improved user adoption through handholding and training
• Better procurement, billing, and project cost tracking processes
• Stable SAP environment to support large-scale construction projects
Client Snapshot
Projects:
• Large-scale construction projects and peak project execution sites supported through SAP RISE stabilization
Process Scope:
• Procurement processes
• Finance processes
• Project cost tracking
• ABAP RICEF developments and enhancements
• Reports, Interfaces, Conversions, Enhancements, and Forms support
• Custom technical developments for business process stabilization
• Functional and technical support for SAP minor process improvements
Solutions Delivered:
• SAP RISE post go-live support
• AMS support for incidents and service requests
• SAP functional and technical staffing support
• User handholding and training
• Procurement process improvements
• Proactive monitoring framework for system stability
Engagement Type:
• Post Go-Live Support & Staffing on SAP RISE
The Challenge
• The client required stabilization support immediately after SAP RISE go-live.
• Business operations had to continue without interruption.
• Users were highly dependent on quick issue resolution.
• The early SAP adoption phase required strong user support.
• The client needed specialized SAP resources across modules.
• Incidents, enhancements, and change requests had to be handled quickly.
• SAP needed to support project management, procurement, and finance processes.
• Construction industry workflows required smooth SAP integration
The Solution
• Orane provided dedicated post go-live AMS support.
• Support was provided for incidents, service requests, and process queries.
• Skilled SAP consultants were deployed across functional and technical areas.
• The consultants strengthened the client’s internal IT team.
• User handholding sessions were conducted.
• Training sessions were provided to improve user comfort with SAP RISE.
• Minor process improvements were implemented.
• Procurement workflows were improved.
• Billing processes were improved.
• Project cost tracking processes were enhanced.
• SAP support was aligned with construction project workflows.
• A proactive monitoring framework was established.
• Potential system issues were identified before they could affect operations.
• On-site and remote support helped ensure smooth stabilization.
Business Benefits
• Seamless business continuity after SAP RISE go-live.
• Rapid post go-live stabilization.
• Faster incident resolution.
• Reduced dependency on external escalations.
• Stronger support through skilled on-site and remote SAP consultants.
• Improved user adoption.
• Better user confidence in SAP RISE functionalities.
• Increased operational efficiency in procurement processes.
• Improved project cost tracking.
• Better support for billing-related processes.
• Stable SAP environment for ongoing operations.
• Reduced risk of downtime during large-scale construction projects.
• Improved ability to support peak project execution phases.
• Better alignment between SAP processes and construction business requirements.
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