IGT Solutions
Transforming Onboarding from Manual to Meaningful
- Client: IGT Solutions
- Industry: ITES / BPM / Outsourcing
- Region: Global (India HQ)
Summary
IGT Solutions partnered with Orane to reinvent its onboarding process through MyJoining, a fully automated pre-onboarding and Day-1 digital platform. The solution replaced manual paperwork with an integrated, engaging and analytics-driven onboarding experience—reducing costs, improving employee retention, and enabling HR teams to operate with higher efficiency and accuracy.
Key Results
- 50% reduction in onboarding cost
- 70% reduction in Day-1 documentation time
- Significant improvement in employee engagement & retention
- Highly accurate joining predictions & forecasting
- Centralized, paperless digital onboarding journey
Client Snapshot
Employees: Large multi-country workforce across ITES/BPM operations
Locations: Global delivery centers
Solutions Delivered (Features):
- Digital pre-onboarding & document management
- Automated workflows replacing Day-1 manual tasks
- AI-enabled joining prediction & analytics
- Seamless integration with HRMS
- Buddy-based engagement model
- End-to-end reporting & dashboards
Engagement Type: Onboarding Digital Transformation
Implementation Duration: Multi-phase rollout
The Challenge
IGT’s onboarding process was heavily manual and time-consuming:
- High administrative cost and manual effort for new hire onboarding
- Documentation errors and inconsistencies due to offline forms
- Day-1 overwhelmed by paperwork instead of orientation
- High employee turnover impacting business performance
- No structured pre-joining engagement with candidates
- Lack of analytics for predicting joining probability and attrition
These issues delayed ramp-ups, increased operational costs, and negatively affected new joiner experience.
The Solution
Orane implemented MyJoining, a unified digital onboarding platform:
- Single centralized platform for all pre-onboarding workflows
- Digitization of documentation through automated forms & e-submission
- Buddy system connecting new hires with teammates pre-joining
- Seamless HRMS integration ensuring data accuracy & real-time updates
- End-to-end reporting & analytics for onboarding funnel visibility
Automated alerts, reminders & compliance tracking
Business Benefits
- 50% reduction in onboarding cost
- 70% reduction in Day-1 documentation efforts
- Improved employee engagement & retention using pre-joining touchpoints
- Reduced Day-1 anxiety with simplified digital processes
- Highly accurate joining predictions for workforce planning
- Significant reduction in manpower required for onboarding (cut by 50%)
- Onboarding time reduced from several hours to under 1 hour
- Better compliance & accuracy through automated data capture
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