Lemon Tree Hotels
Modern Hospitality Powered by a Modern ERP
- Client: Lemon Tree Hotels
- Industry: Hospitality, Hotels & Resorts
- Region: India
Summary
Lemon Tree Hotels partnered with Orane to modernize its ERP landscape by upgrading SAP S/4HANA from version 1610 to 2023 and migrating to RISE with SAP. Orane delivered a seamless, low-downtime transformation that unified the hotel’s financial, customer, and property management systems, improved data-driven decision-making, reduced infrastructure costs, and enabled long-term digital scalability.
Key Results
- Successful upgrade from SAP S/4HANA 1610 → 2023
- Migration to RISE with SAP, enabling cloud scalability
- Integration of PMS, CRM & Financial Systems using SAP CPI
- Zero major downtime during upgrade & migration
- Real-time analytics for customer experience, finance & operations
- Enhanced guest experience through unified customer data
Client Snapshot
Employees: Large workforce across hotel operations, corporate, and customer service
Branches: Nationwide chain of mid-scale & business hotels
Solutions Delivered (Features):
- SAP S/4HANA 1610 → 2023 Technical Upgrade
- RISE with SAP Cloud Migration
- SAP CPI-based integrations (PMS, CRM, Financial Systems)
- End-to-end data migration strategy
- Change management & user training
- Real-time analytics & dashboard enablement
- Process optimization across finance, HR, procurement & service
Engagement Type: SAP Upgrade + RISE Migration + Integration Program
Implementation Duration: Phased execution with parallel operations
The Challenge
- The existing SAP S/4HANA 1610 system was outdated, limiting performance, automation, and integration capabilities needed for modern hotel operations.
- Critical systems like CRM, PMS, and Finance operated in silos, causing inconsistent customer data and impacting guest experience.
- Heavy reliance on legacy UI and processes created high user retraining needs during the upgrade.
- Hotel operations—bookings, billing, check-ins, and services—required near-zero downtime, making upgrade planning highly complex.
- Massive volumes of historical and transactional data demanded accurate, secure, and validated migration.
- RISE with SAP migration required readiness evaluation across compute, memory, storage, connectivity, and security.
- Existing infrastructure could not support modern cloud scalability and performance expectations.
The Solution
- Executed a structured upgrade from SAP S/4HANA 1610 → 2023 using SUM with optimized preprocessing and module synchronization.
- Migrated core ERP to RISE with SAP, enabling cloud scalability, lower infrastructure cost, and improved system performance.
- Integrated PMS, CRM, and Financial Systems using SAP CPI, ensuring unified customer data and real-time operational visibility.
- Delivered a comprehensive data migration strategy including cleansing, mapping, validation, and historical data load.
- Implemented strong change management, including user training, role alignment, and hypercare for smooth transition.
- Adopted a phased cutover model ensuring near-zero downtime and uninterrupted hotel operations.
- Activated real-time analytics and dashboards for finance, occupancy, procurement, and service performance insights.
Business Benefits
- Delivered significantly faster system performance across bookings, billing, finance, and reporting operations.
- Real-time dashboards improved visibility into occupancy, revenue, procurement, and guest service KPIs.
- Migration to RISE reduced infrastructure costs by 30–50%, improving long-term operational efficiency.
- Unified customer data across PMS and CRM enabled a superior, personalized guest experience.
- Enhanced financial accuracy and reporting through S/4HANA 2023’s advanced analytics capabilities.
- Staff productivity increased due to modern interfaces, simplified workflows, and reduced manual tasks.
- Cloud-enabled scalability supports new hotel rollouts, expansion plans, and future digital innovations.
Transform HR the way Lemon Tree Hotels did.
Transform your Lemon Tree Hotels journey.
Partner with Orane to unlock the power of SAP for growth, agility, and loyalty.
Ready for 30 days trial | Exclusive support | No fees
