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RPA Guide from HR Managers to Experience Builders


Robotic Process Automation (RPA) – Automated robots to perform white-collar works by utilizing cognitive technology. Virtual brain workers carry out work to complement that of humans.  RPA is a technology that allows businesses and organizations to configure software Robots to carry out routine, rules-based computer tasks in a way similar to a human employee. Robots can fill out documents, read and send emails, enter data into business applications, and much more.

Busting Myths About RPA:

  1. RPA does not replace Humans, it Empowers them to do more.
  2. RPA does not automate jobs, it automates tasks
  3. RPA simply takes away redundant & repetitive tasks, HR still has strategies for organizational success.

Focus areas of RPA in HR:

  • Talent Acquisition:  Source Candidates quicker and skip repetitive tasks of screening resumes. Invest your time meeting potential new hires.
  • Employee Relations: Focus on developing programs that drive metrics like retention and prevent issues from happening.
  • Onboarding: Compile New Hire Documents, Evaluate Assessment tests, and get done with all forms and documentation.
  • HRBP: Automate tasks at a grassroots level and focus more on employee engagement while taking a more strategic role.
  • Benefits Professionals: Focus more on well-being initiatives rather than on health and wellness program administration.
  • Result Oriented L&D: Monitor L&D. Focus on the role- and band-specific L&D and automate tasks of evaluating results

How RPA is transforming Employee Experience:

  1. Create an Employee Experience that drives-The way businesses view the role of the human worker has changed significantly from the Industrial Age to the Digital Age. During the Industrial Age, a company’s access to natural resources made it competitive. Companies created a sustainable competitive advantage through the proper management of their tangible assets. People, on the other hand, were viewed as a cost of doing business.

RPA used cases in Onboarding Engagements:

 – Crafting an Effective Communication strategy: Helps to create a two-way communication channel with the team and new hire. Time to spread information more than your career page through.

– What’s app push notification

– Chatbot to answer candidate query

– Sent content on Employee Benefits

– Did you know facts – to provide information

– Preonboarding Gamification: Gamifying preonboarding tasks to engage new hires more. Gamification activities such as

–  Leaderboards

–  Tasks lock & Unlock model

–  Badges & Reward points

– Office tour/ VR tour of office: New Hires often want a chance to view their new office and how their workspace looks and feels. You can provide a Digital Tour of its offices across India using engaging content like videos, 360° office tours, and pictures. You can also give an option to candidate to view all the facilities:

• Nearby Hotels

• PG Information

• Eatery Outlets

• Hospitals

• Metro Station

• Parking Space

• Cafeteria And much more…

– Survey & Feedbacks: Constant feedback loops from the candidate and surveys conducted by HR provide the necessary inputs to measure the success of the Onboarding program.

• Engaging Surveys with emoticons, numbers, drag-bars, etc.

• Real-time reporting of survey data

• HR can incorporate feedbacks to constantly review and improve the current plans

Business Benefits:

  • Reduce the burden on IT: Does not disturb underlying legacy systems
  • Reliability: Bots can work 24*7 effectively
  • Cost-cutting technology: Reduce the size of the manual workforce and hence reduce cost
  • Accurate: Less prone to errors and hence there is accuracy and uniformity
  • Productivity rate: The execution process is much faster than manual work.
  • Compliance: Follow rules to avoid audit & free trials.

To know more about how RPA can assist you in your onboarding process visit:

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